In order to carry out our business we are required to keep personal information such as contact details in both digital and/or paper forms. These may include; telephone numbers, email addresses, personal addresses, Facebook addresses, etc. We do not take card payments so do not hold any information regarding these payments.
For some customers we also hold passwords for uploading websites and the associated email passwords. Passwords are not stored digitally and are locked away when not in use.
Personal data for returning customers is updated and checked as necessary. Data which is no longer relevant, or linked to a business customer who is no longer trading, is deleted once we are certain it is no longer needed.
Customers are informed of their right to access, edit or erase any data that we hold via a statement on their invoice/receipt. Should a customer ask to access their data we will supply a list of what we hold either in a printed format or via email (whichever the customer prefers). We would expect to undertake this within 48 hours.
Should a customer ask for their data to be removed we will shred any paper records and remove files from the computer and any back up drives. We would expect to do this as soon as possible.
Should there be a breach in the data we hold we will inform all customers involved via Facebook, email or telephone as appropriate.
If your a local business then we would love to talk to you. Contact us to arrange a time when we can meet up to discuss your requirements and we'll be more than happy to give you a quote. Consultations won't cost you a penny.